Digi-Lumen - Privacy Policy

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Privacy Policy

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Digi-Lumen Technologies Privacy Policy

The Privacy Policy below governs your SentryMDU Account, your use of the SentryMDU suite of Mobile applications, the SentryMDU Client/Server Desktop Companion Suite and the Digi-Lumen Technologies, LLC website, as referenced below. The SentryMDU family of Mobile applications and the SentryMDU Client/Server Desktop Companion are collectively referred to in this Policy as “SentryMDU”. This includes any information you provide on this Mobile Device, our associated websites or that may be processed by our Servers. By downloading, installing or using SentryMDU, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree to this Privacy Policy, you are not entitled to use SentryMDU.
1.0 Background
	SentryMDU allows you to transmit and receive audio, video, location data and sensor data related to real-world environments and situations, incorporating content that you (and others) provide and content that we and other Third Party suppliers provide.
2.0 Overview
	In order for Digi-Lumen Technologies, LLC (“DLT” or “we”) to operate the SentryMDU System (which includes mobile devices, desktop clients and data servers) and to reduce the risk of fraud, DLT must ask you to provide us information about yourself. This Privacy Policy describes the information we collect and how we use that information. DLT takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part 5 below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on both the Digi-Lumen.com and SentryMDU.com Web sites, all data controlled by the SentryMDU App and desktop client, and on hardware operated by DLT for the benefit of our Clients. This Privacy Policy will notify you of the following: What personally identifiable information of yours is collected by DLT. How the information is used. With whom the information may be shared. If you have questions or concerns regarding this Privacy Policy, feel free to contact us. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the DLT User Agreement. This Privacy Policy will take effect on Nov 10, 2017. This Privacy Policy was last updated on July 08, 2020. Please note that your personal information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your country but DLT will hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register and use the SentryMDU System or the DLT website.
3.0 Notification of Changes
	This policy may be revised over time as new features are added to the service offering of DLT or as we incorporate suggestions from our customers. We will post the amended Privacy Policy prominently on our Web site so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the DLT Web site at any time for the most current version of our Privacy Policy. The References section and other pages on the DLT Web site include links to third party Web sites. These sites are governed by their own privacy statements, and DLT is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information. Functionality in the SentryMDU mobile App will allow users to access third party content sites and content on other SentryMDU enabled mobile devices within the same Security Domain. Depending on the configuration settings of YOUR mobile device (controlled by YOU) this may allow other users to view content on YOUR mobile device. These sites are governed by their own privacy statements, and DLT is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information. A Special Note About Children Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use our services.
4.0 Information we Collect
	Required Information To open a SentryMDU mobile device account, you must provide your name, e-mail address and phone number (optional). This information is necessary for us to issue a new password if you forget or lose your password and to contact you should the need arise in administering your account. To open a DLT Account, you must provide your name, and e-mail address. We also ask you to choose a security questions to answer (such as your city of birth or your pet's name). This information is necessary for us to issue a new password if you forget or lose your password and to contact you should the need arise in administering your account. Web Site Traffic Information Because of the way that World Wide Web communication standards work, when you arrive at or leave the DLT Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the DLT site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with DLT. We do not track the Web sites that you visit before or after you leave the DLT site. Customer Service Correspondence If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from DLT to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law. Questionnaires, Surveys and Profile Data From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing product interests and impact. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
5.0 Our Use and Disclosure of Information
	Internal Uses We collect, store and process your personal information on Servers located in the United States. We use the information we collect about you in order 1) to provide customer service, and 2) to improve our products and services. We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests. Disclosure to Third Parties DLT will not share any of your personally identifiable information with third parties except in the limited circumstances described below. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared. We share information with companies that help us process the Credit Card transactions you request and to protect our customers' transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement. Specifically, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity's contact information (but not bank account or credit card information) to victims who request it. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you). We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our Clients live in Oklahoma. However, this aggregated information is not tied to personally identifiable information. As with any other business, it is possible that DLT in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by DLT, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in the Section above.
6.0 Our Contacts with DLT Customers
	We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your opening of a SentryMDU or DLT website account, to send you notice of payments that you made for services, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional. For those Users that have made “In-App” purchases of SentryMDU subscriptions, you will receive notifications from Stripe, Inc. (Credit Card Payment Processor) on behalf of DLT via the Stripe online billing feature. For those with a registered account on the DLT website, we also use your e-mail address to send you other types of communications that you can control, including notification of product updates and features. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the DLT Web site and changing your preferences in the User Security Utility located on the Member Homepage. You can also change your choices at any time through the same procedure.
7.0 Internet Address and Mobile Device Information
	We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use. When you register a Mobile Device as a SentryMDU enabled device, we will capture device information as one part of security measures to ensure that you are an authorized user and that someone else is not using YOUR account.
8.0 For those that run their own SentryMDU Data Server
	For those organizations that have Licensed the SentryMDU Data Server software and SentryMDU Client Desktop, the DLT Privacy Policy as shown here will not apply. Since you run the Data Server, you will be in control of all user access and will need to create your own Privacy Policy.
9.0 Information Security
	DLT is committed to handling your customer information with high standards of information security. We do NOT process or store credit card information. Once a transaction is complete we only store a verified transaction number that we receive from the Credit Card processor. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that guard your personal information. The security of your SentryMDU mobile account or the DLT website account also relies on your protection of your login and password credentials. You may not share your DLT password with anyone. DLT will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the DLT website, which will always have a URL beginning with https://www.digi-lumen.com/. Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.digi-lumen.com/ should be treated as unauthorized and suspicious and should be reported to DLT immediately. If you do share your DLT password with a third party for any reason, including because the third party has promised to provide you additional services, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and changing your User Security settings. Also contact us right away.
10.0 Accessing and Changing Your Information
	You can review the personal information you provided us and make any desired changes to such information, or to the settings for your DLT account, at any time by logging in to your account on the DLT Web site and change your preferences in the User Security Utility section of the Member Account Homepage. You can also close your account through the digi-lumen.com website. If you close your DLT account, we will mark your account in our database as “Inactive”, but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account.
11.0 Contacting Us
	If you have any questions about this privacy statement, DLT's information practices, or your dealings with DLT, you can contact us by email, call 918-337-2002 Monday through Friday between the hours of 9:30am and 4:30pm CST, or write us at Digi-Lumen Technologies, 322 NE DeBell Ave., Bartlesville, OK 74006.